Frequently Asked Questions

Everything you need to know about your next adventure.

How long does shipping take for outdoor gear?

Standard shipping typically takes 3-5 business days. We also offer express next-day delivery for orders placed before 2 PM Monday through Thursday.

What is your return policy for worn items?

We accept returns within 30 days of purchase. Items must be in their original condition with tags attached; however, if a product develops a manufacturing fault after use, it is covered under our technical warranty.

Are your waterproof jackets true to size?

Our technical outerwear is designed with an 'active fit' to allow for layering. We recommend checking our detailed size guide on each product page to find your perfect measurement.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

How can I track my order?

Once your order has dispatched, you will receive an email containing a tracking link and a unique reference number to monitor your delivery status in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna for eligible purchases.